Return & Exchange Policy
FRAGRANCE PLANET RETURN/EXCHANGE POLICY
We want you to love your purchase! If there’s an issue with your order, here’s how we can help:
1. Eligibility for Returns/Exchanges
You may request a return or exchange within 48 hours of delivery if:
- Your order arrived damaged or defective.
- You received the wrong item.
- The product doesn’t match its description.
- The delivery exceeded the promised timeframe.
Note: We do not accept returns for:
- Items purchased in error (please review product details carefully).
- Products received in good condition (unless wrongly delivered).
2. How to Initiate a Return
- Contact us within 48 hours of delivery:
- Call/WhatsApp: 09091284323
- Email: info@fragranceplanet@gmail.com
- We’ll arrange a pickup within 72 hours of your request.
3. Shipping Costs
- Our fault? We cover return shipping (e.g., wrong/damaged items).
- Change of mind? You cover return shipping.
4. Refund Policy
Refunds are issued only for eligible returns (damaged, defective, or misdelivered items).
- Processing time: Refunds are processed within 2 business days.
- Early cancellation fee: If you cancel before delivery, a 30% + processing fee applies.
Condition requirements:
- Items must be unused, with original packaging, tags, and invoices.
- No refunds if items show signs of use or damaged packaging.
5. Exchanges
We only exchange wrongly delivered items. No exchanges for change of mind.
Need Help?
Questions? Reach us at 09091284323 or info@fragranceplanet@gmail.com.
This policy applies to all customers. Thank you for shopping with Fragrance Planet!