Should you notice a shipping error, damage or defects in your order, or will like to return for other reasons,
kindly contact our helpline on 09091284323 within 48hours of shipment delivery. Arrangements will be made to pick up the items at your convenience within 72 hours after you indicate a return request. Delivery and return charges for shipping errors, damages or defects will be incurred by us while shipping/delivery charges will be incurred by you on returns for other reasons.
Kindly check the product descriptions to enable you purchase the right item as we may not accept returns for these reasons returns;
We do not accept exchanges on products received in good condition, the exception being wrongly delivered goods. Cash refunds will only be granted if the item was damaged, does not correspond with the communicated description, is not delivered within a stipulated delivery duration or as a result of any fault of Fragrance Planet. If a refund is to be granted to a customer it should be on these terms;
If a customer in any case should want a refund before the stipulated delivery duration is exhausted, a deduction of 30% will be incurred and the cost of processing the order/package if any will also be deducted. Returned items must be in unused condition accompanied with all original packaging, free gifts and invoices where applicable. Original packaging must not be damaged or defective. If found to be in a used condition or defective, Fragrance Planet will not accept such item.
This policy applies to ALL Clients and we will appreciate you read it carefully.

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