At Fragrance Planet, we ensure your package is handled as premium as we treat our customers and their fragrances and perfumes. That is why we have pre-profiled logistics service providers that we trust and can vouch for and, for these logistics service providers, we cover the deliveries end-to-end with our own insurance. When we, however, get special requests from our darling customers to use a third party service provider other than our preprofiled partners, we hesitate and that is because of our experiences with some of these third parties. By policy, our shipment insurance does not extend to these third parties so we do not replace missing or damaged items when customers choose the logistics service providers themselves.
We deeply appreciate your understanding and thank you specially for your continued patronage.