Fragrance planet
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Shipping & Returns

Information about delivery and returning an order.

Shipping

Delivery options, timing, and fees can vary by order. Please review the information provided at checkout or contact us before ordering.

REFUNDS, RETURNS & EXCHANGES

  • Customer satisfaction is our utmost priority. It is important to ensure returns, refunds and exchanges are handled consistently and according to company policy. Refunds or Exchanges can only be processed on these stands-

  • ● The product is returned in its original packaging.

  • ● The product is still in the store

  • ● The product remains sealed and unused ( i.e. the product still has its seal of authenticity).

  • ● The product must not be damaged or broken at the time of return.

  • ● The product will be returned with the receipt issued for its purchase.

  • ● The product delivered to the customer is different from the one the customer ordered.

  • ● If a customer in any case should want a refund before the stipulated delivery duration is exhausted, a deduction of 30% will be incurred and the cost of processing the order/package if any will also be deducted. If found to be in a used condition or defective, Fragrance Planet will not accept such items



  • CONDITIONS FOR REFUNDS AND EXCHANGES - - - - - - -

  • Process The customer has to make a complaint on our instagram/whatsapp or website or contact our helplines on 09091284323 or 09031477183 in not less than 48 hours after receipt of goods and submit an original payment slip.

  • Note that there are conditions whereby you cannot return a product or get a refund for a product purchased from us.

  • You will be refused a refund or return if you received the product you ordered but simply changed your mind after receiving it.

  • You will be denied a refund or return if the said product is mishandled.

  • You will be denied a refund if you were aware that the product or service was defective before purchasing it.

  • You will be denied a refund if you ordered for that product but realised that you do not need it. You will be denied a refund if you received products and failed to report within 48 hrs from the date of receipt